Patient Confidentiality Charter
Discretion is the reason many of our patients choose us. These are the commitments we hold ourselves to, in writing.
Private arrivals
Appointments are staggered and parking is on site, so you will not share a waiting area with another patient.
Unmarked billing
Statements and card descriptors carry a neutral trading name with no clinical detail.
Encrypted records
Clinical notes are held by our healthcare-compliant provider with encryption in transit and at rest.
No disclosure without consent
We do not write to your GP, insurer or employer unless you ask us to in writing.
Need-to-know access
Only the clinicians involved in your care can open your record. Access is logged.
Discreet contact
Tell us how you would like to be contacted and we will use only that channel — no unexpected letters or voicemails.
Raise a concern
If you believe your confidentiality has been compromised, contact our clinical governance lead on (+44) 7377 38 7522 or Admin@plasmaclinicuk.com. Every concern is investigated and answered in writing.